Answers

Straight answers about generating with AI

One question per page, answered in the first paragraph. Model limits, error codes, refunds, agent access and prices — measured against the live platform, not copied from a press release.

Maintained by BananaBanana TeamLast updated

01Errors and failures

When something goes wrong

Why was my AI image blocked by the safety filter?

Because one of two independent filters fired. The first checks your prompt before anything is drawn and can be relaxed; the second inspects the finished pixels and cannot be turned off by anyone. A relaxed filter only affects the first. Since every run draws a different picture, a borderline prompt that fails the second stage often passes on a retry — and a blocked generation is refunded, so the retry costs only time.

Read the answer

What does 'The service is currently experiencing high load' mean in Veo?

It is a capacity error from Google, raised inside a generation that already started — your prompt is fine. It hits hardest on the most expensive configurations, especially 4K with a last frame. The job is restarted automatically up to four times on the same key; if all attempts fail you get the error code HIGH_LOAD and a full refund.

Read the answer

Do I get my money back when an AI generation fails?

Yes, automatically and in full. The charge happens when a generation starts and is reversed the moment it is marked failed — upstream errors, capacity errors and content-filter rejections all refund without a support ticket. A batch that is only partly rejected is refunded proportionally. There is nothing to claim and no waiting period.

Read the answer

Why must an edited AI video keep the exact length of the source?

Because the length is validated after the clip is generated, not before. If the result does not match the requested duration to within a tenth of a second, the whole job is failed upstream — minutes of compute wasted. So an edit inherits the source's length instead of taking it from the form, and sources are trimmed to whole seconds before they are sent.

Read the answer
02Models and limits

What the models actually do

How long can a Gemini Omni Flash video be?

Three to ten seconds per clip, set to the exact second, with a synchronised audio track that cannot be turned off. Asking for 3 seconds really does produce a 3.0-second file and bills a third of a 10-second one. Since the 1.1 generation (September 2026) a finished clip can be extended: each pass appends 3–10 seconds to the end, and the chain stops at 40 seconds. Edits still keep the source length.

Read the answer

How many reference images can I attach to one prompt?

It depends on the model. Nano Banana Pro takes 11 reference images, split as up to 6 objects and 5 characters; the other image models take up to 14. Veo 3.1 accepts 3 reference images, and they are mutually exclusive with a first frame. Gemini Omni Flash allows 10 images per request and, unusually, lets a start frame and references coexist.

Read the answer

Can I cancel an AI video generation that is already running?

No, and not because of a missing button. Google's video APIs expose no working cancel operation — the request answers 501 Unimplemented, and delete is rejected outright. Once a generation starts it runs to completion or fails. A failure is refunded in full, so a mistake costs you the wait rather than the money.

Read the answer

Do seeds actually reproduce the same AI image?

Partly. On the image models a seed is a real control: reusing one with the same prompt and settings keeps composition close, which is how you iterate on wording without losing the frame. On Gemini Omni Flash video it is accepted but ineffective — two runs with an identical seed and prompt came out visibly different in our tests. For consistency across generations, reference images beat seeds.

Read the answer

Which AI model generates true 4K images, and is it worth it?

Nano Banana Pro is the 4K model — $0.20 an image, and the one to use when the picture carries legible text. Nano Banana 2 also reaches 4096 px for $0.13, with 512 px drafts from $0.03. Nano Banana 2 Lite is 1K only, at a flat $0.03. Resolution buys detail, not composition: draft at low resolution, commit at high.

Read the answer
03Prices and billing

What it costs

How much does one AI-generated video actually cost?

Between $0.10 and $4.40 per clip, depending on model, resolution, length and whether the audio track is generated. A 4-second silent 720p clip on Veo 3.1 Lite is $0.10; an 8-second 4K clip with audio on Veo 3.1 is $4.40. Gemini Omni Flash bills per second — $0.10 a second at 720p, so $0.30 to $1.00 per clip. You pay per generation, not per month.

Read the answer

How much does AI text-to-speech cost per script?

One cent per started 200 characters. A 1,000-character script — roughly 150 spoken words — costs $0.05, and a 60-second voice-over usually lands under $0.10. Thirty voices are available, single speaker or a two-person dialogue, returned as a 24 kHz WAV in the same response. You are charged only if the audio is produced.

Read the answer

Is there a free trial, and what can I do with it?

Every new account starts with $0.20 of real balance, no card and no trial clock. That is six images on Nano Banana 2 Lite, or two 4-second silent clips on Veo 3.1 Lite, or a mix. It is ordinary balance rather than trial credit: it does not expire, and whatever you generate with it is yours to use.

Read the answer

Can I get my unused balance refunded?

Yes. You can request a refund of the unused part of your balance at any time while the account is active — there is no deadline, and the balance itself never expires. We return what you topped up and have not spent, minus promotional bonus credits. Generations that fail or are blocked by the safety classifier are refunded to your balance automatically, with no request needed.

Read the answer
04Agents and API

Connecting an agent

05Account and rights

Your account and your output

06Company and trust

Who you are buying from

Who operates BananaBanana?

BananaBanana is operated by Rari LTD, registered at 11 Leo Kiacheli St, Tbilisi, Tbilisi 0108, Georgia. It is an independent company, not a Google product or partner, and it sells metered access to Google's image, video and speech models. The same details appear in the terms of service, the privacy policy and the site footer, and support runs through one inbox that answers billing questions within three business days.

Read the answer

Is BananaBanana affiliated with Google?

No. Rari LTD, the company behind BananaBanana, is an independent company with no affiliation, sponsorship or endorsement from Google. It buys access to Google's production models — the Gemini image models, Veo 3.1, Gemini Omni Flash and Gemini Flash TTS — and sells generation on a prepaid balance. Gemini, Veo and Google are trademarks of Google LLC. You need no Google account, and your billing relationship is with Rari LTD alone.

Read the answer

Where do my prompts and uploaded images go?

Your prompt, any reference images or source video, and the generation parameters are sent to Google's models through the access channels we operate. Your email address, account id and balance stay with us — nothing identifying you travels with the request. Results come back to your private account and live there for 30 days before automatic deletion. Prompts and output are never used to train models.

Read the answer

Is BananaBanana safe to use for client work?

For most client work, yes — with two limits worth knowing. There is no SLA: an outage or an upstream capacity problem can interrupt generation, though an interrupted generation is never billed. And generation requests leave our servers to reach Google's models, so material you are contractually required to keep confidential deserves a decision before you upload it rather than after.

Read the answer
07About these pages

Why one question per page?

Because that is the shape an answer engine can lift. A question buried in the middle of a 3,000-word guide is hard to quote and easy to misread; a page that opens with the answer, states the numbers, and then explains itself can be cited whole.

Every page here carries something that is not on a vendor datasheet: a raw upstream error code, a limit we measured against the API, a price taken from the same table the checkout uses. When a fact changes, the date under the answer changes with it.

Missing a question?

The list grows from real support conversations and agent sessions. If your question is not here, the MCP documentation and the price table cover the mechanical detail, and support answers at [email protected].

Answer it by trying it

New accounts start with $0.20 of balance — no card, nothing expires.